Public Complaints Commission says it acquired 1.2m instances in a single yr

The Public Complaints Commission says it acquired 1,281,984 instances over the previous yr and resolved 716,688, whereas reporting 562,296 instances as pending.

Chief Commissioner Bashir Abubakar disclosed the figures in Abuja on Tuesday whereas reviewing the company’s actions since he assumed workplace on September 24, 2024.

Abubakar stated the fee had acquired 1.8 million instances and resolved 1.4 million since its institution in 1975, leaving about 400,000 instances inherited by his administration. He attributed the latest improve in complaints to better public consciousness of the fee’s work following outreach efforts over the previous two years.

Reviewing inner reforms, Abubakar stated relations between administration and workers unions had improved. He credited an open-door coverage with strengthening communication and creating a greater working setting. He added that workers had been outfitted with fashionable expertise to help their duties. According to Abubakar, 1,070 workers have been promoted final yr, whereas 1,270 have acquired promotions thus far this yr.

He stated the fee applied the complete Consolidated Legislative Salary Structure, enabling it to pay workers their full salaries from July 2026. Management had additionally settled excellent wage awards and promotion arrears for 2024 and 2025, whereas growing month-to-month allocations to state workplaces and the Federal Capital Territory workplace, he stated.

Abubakar added {that a} nationwide biometric verification train had been carried out to ascertain an correct workers nominal roll and enhance operational planning. He acknowledged help from President Bola Tinubu, the National Assembly, the Budget Office, the Federal Ministry of Finance, the Office of the Accountant-General of the Federation and different stakeholders.

They “all gave us tremendous support collectively in assisting us to achieve all these feats practically,” he stated. The commissioner additionally introduced plans for the primary Nigerian Ombudsman Conference, scheduled for October 15 in Abuja. The convention, themed “System building and compliance: Key factors to good governance”, will look at the significance of robust programs and establishments in public administration.

Abubakar stated former President Olusegun Obasanjo, Nobel laureate Professor Wole Soyinka and former Commonwealth Secretary-General Chief Emeka Anyaoku had confirmed their willingness to attend. The occasion can also be anticipated to convey collectively the fee’s founders and policymakers from throughout Nigeria.