Lagos Secures N759m Refunds, Resolves 10,720 Consumer Complaints

The Lagos State authorities, by way of the Lagos State Consumer Protection Agency (LASCOPA), has resolved 10,720 shopper complaints and secured refunds, billing changes and different types of redress value N759.35m and $14,901.80 in six years underneath its General Manager, Afolabi Solebo.

The company disclosed this on Thursday in an announcement marking six years of Solebo’s appointment by Governor Babajide Sanwo-Olu on November 5, 2020.

According to LASCOPA, it has acquired 11,120 complaints throughout varied sectors, together with telecommunications, aviation, banking, insurance coverage, housing, car, schooling, hospitality, electrical energy distribution, meals and drinks, and on-line advertising.

Of the complaints acquired, 10,720 have been resolved, whereas 250 stay at completely different phases of mediation. Another 150 have been referred to related state authorities businesses.

The company attributed the achievements to improved criticism administration, mediation providers, shopper schooling and enforcement actions underneath Solebo’s management.

As a part of efforts to develop its attain, LASCOPA established and strengthened eight annex workplaces in Agege, Badagry, Epe, Ikorodu, Ojo, Bariga, Ikoyi-Obalende and Isolo.

The workplaces are geared up with operational instruments, together with public deal with programs and cellular phone units, to convey criticism administration, mediation and shopper schooling nearer to residents.

The company additionally stated it was partaking native authorities authorities to safe further workplace lodging forward of 2027.

On enforcement, LASCOPA disclosed that it had issued 437 notices of non-compliance to supermarkets and shops following market surveillance workout routines throughout Lagos State’s 20 Local Government Areas and 37 Local Council Development Areas.

The violations included insufficient value disclosure, deceptive product labelling and failure to supply important product info.

The company stated its enforcement actions had been guided by the Lagos State Consumer Protection Law 2025, as amended, and the Federal Competition and Consumer Protection Act 2018.

It additionally highlighted its “No Price Tag, No Sales” marketing campaign, which seeks to advertise pricing transparency and fair-trading practices amongst companies.

In addition, LASCOPA stated it had intensified shopper schooling by way of radio and tv programmes, neighborhood engagements, stakeholder conferences and social media campaigns.

The initiatives search to teach residents on their basic shopper rights, together with security, correct info, truthful worth, freedom of selection and entry to redress.

The company added that it had strengthened collaboration with different shopper safety establishments, together with the Federal Competition and Consumer Protection Commission (FCCPC).

On April 21, 2026, each businesses signed a Memorandum of Understanding (MoU) in Abuja to ascertain a framework for info sharing, joint shopper interventions and coordinated enforcement actions.

LASCOPA additionally disclosed that it generated greater than N20m for the Lagos State Government between January and September 2026, exceeding its annual income goal of N10m by over 100 per cent.

The company additional stated it continued to work with authorities establishments, improvement companions, civil society organisations and scientific laboratories to strengthen product analysis, verification and shopper security.

It additionally conducts unscheduled inspections of producing amenities throughout the state to observe compliance with relevant requirements and shopper safety necessities.

Residents in search of help with consumer-related complaints can entry the company’s toll-free helpline accessible on its platforms.