FCSC duties employees on improved service supply

Federal Civil Service Commission (FCSC) has urged its employees to prioritise professionalism, self-discipline and excellence in service supply to enhance public confidence in authorities establishments.

The Director Overseeing the Office of the Permanent Secretary (DOOPS), Dahiru Mohammed Lawal, gave the cost throughout the fee’s celebration of the 2026 Customer Service Week in Abuja on Tuesday.

The occasion, themed: “Extra Mile,” centered on the necessity for public servants to transcend their routine tasks to offer well timed, environment friendly and high quality companies to Civil Servants, Ministries, Departments and Agencies (MDAs), and members of the general public.

Lawal, who declared the occasion open, mentioned efficient service supply remained important to organisational success, urging employees to discharge their duties with integrity, ardour and a powerful sense of duty.

He burdened that service supply shouldn’t be compromised, noting that the success of any organisation depended largely on the standard of companies it supplied.

The DOOPS additionally urged employees to stay dedicated to their tasks no matter whether or not their efforts acquired speedy recognition, including that each optimistic interplay contributed to constructing public belief and strengthening the Commission’s popularity.

Earlier, the Team Leader, Dr. Ben Olofu, mentioned Customer Service Week supplied a possibility to recognise and respect staff who persistently exceeded expectations in serving prospects.

Olofu defined that the theme, “Extra Mile,” highlighted the significance of anticipating prospects’ wants, offering extra steerage, resolving complaints promptly and demonstrating willingness to transcend routine duties.

He emphasised that glorious customer support was a collective duty that required teamwork, innovation and collaboration throughout departments.

According to him, each Unit and employees member has a task to play in resolving points promptly and making certain optimistic service experiences for stakeholders.

The Commission mentioned small however constant acts of excellence, together with getting appointment, promotion and disciplinary selections proper the primary time, may considerably enhance service supply and reinforce public confidence within the establishment.

It urged employees to make going the additional mile a every day skilled commonplace slightly than an exercise restricted to the annual celebration.

The fee reiterated its dedication to selling an environment friendly, efficient and merit-driven Federal Civil Service.