Automotive editors urge sellers to enhance after-sales providers

The Chairman of the Nigeria Auto Journalists Association (NAJA), Theodore Opara, and the Editor of Transport Day Media, Frank Kintum, have urged vehicle producers, distributors and sellers to strengthen after-sales providers to enhance buyer satisfaction and confidence in Nigeria’s automotive business.

The two automotive media professionals, talking in Lagos, mentioned car purchases shouldn’t be decided solely by design, expertise, efficiency and value, but additionally by the supply of dependable upkeep, real spare elements, guarantee safety and technical help.

Opara noticed that discussions surrounding new car introductions typically centered on specs and pricing, whereas the long-term possession expertise obtained inadequate consideration.

He mentioned potential patrons ought to set up the supply of real spare elements, certified technicians, guarantee protection and reliable servicing preparations earlier than buying autos.

According to him, automotive journalists even have a duty to teach customers by investigating guarantee circumstances, elements distribution challenges, servicing prices and the monetary implications of auto breakdowns.

Kintum maintained that buyer satisfaction ought to prolong past the purpose of buy, urging distributors and sellers to speak their after-sales commitments clearly and constantly ship promised providers.